The PRIVATE MICROBIOLOGICAL LABORATORY NOUSIA SOFIA & CO. MEDICAL EU with the distinctive title “BIOTEST EU” implements a Quality Management System, according to the ISO 9001: 2015 standard that covers all activities for conducting laboratory tests. The company philosophy is based on the following basic principles: Quality of Services, Consistency, Efficiency and Loyalty to customers.
The primary goals of the company are:
• The provision of specialized and personalized services, produced, each time according to the special needs and particularities of each customer.
• The satisfaction of the staff in terms of the working environment and the continuous improvement of its training level.
• The close monitoring and research of the market for the creation and provision of new services. For the faster and more complete achievement of the above objectives the management of the company:
• Commits, implements, reviews and continuously improves the efficiency of the Quality Management System according to the ISO 9001: 2015 standard.
• Identifies threats and seizes opportunities to enhance customer satisfaction and achieve continuous improvement.
• Monitoring the performance of processes and the level of products and services provided.
• The continuous training and education of the Staff.
• Implementation of corrective actions but also actions for dealing with threats and taking advantage of opportunities, which ensure customer satisfaction, confirmation of their execution and evaluation of their effectiveness.
The quality policy of the MICROBIOLOGICAL LABORATORY NOUSIA SOFIA & CO. MEDICAL EU with the distinctive title “VIOTEST EU” is absolutely binding for each of its employees at all levels of organizational structure. The same applies to any external partner or supplier or customer and in general to any interested member.